As our communities reopen and travel resumes, Key West Express has implemented travel protocols as recommended by the Center for Disease Control (CDC) and directives by local and state authorities in our continued commitment to provide a safe, enjoyable travel experience for guests and crew alike.
Thank you in advance for your cooperation as united we can all be part of the solution.
- 50% Reduced Passenger Capacity
- Increased sanitization of high-touch surfaces, common areas and passenger spaces before, during and after travel
- Spray technology with recommended disinfectant for vessels
- Health Screening
- Personal Protection Equipment (PPE)
- Social Distancing
- Contact Barriers
- Staff Training on best practices and safety training
- Advance Reservations Required. We regret we are unable to accommodate guests who have not made advance reservations
- Infrared Temperature Checks. Please call to reschedule travel if you are not feeling well
- Face Masks. Guests must provide their own face covering. Face coverings are required during the ticketing/boarding process and throughout the duration of travel.
- Please print boarding passes prior to arrival to reduce interaction. This allows for direct access to vessel for boarding.
- Social Distancing will restrict group seating to individuals ONLY within your specific reservation
- Credit/Debit Cards are recommended for all in person purchases
*We regret we will be unable to allow travel to any guest, including those within their party, that does not practice social distancing guidelines, wear a face mask or displays a temperature of 100.4 F or above.
Ticketing Terms & Conditions: As it should be…the choice is yours! There are two different opportunities for you to read, acknowledge and accept the terms & conditions of your purchase.
- Refundable fares will be refunded.
- Non-Refundable fares that allow a two year earned travel credit for future use, will be issued a travel credit for the original two year period of validity.
If you are unable to travel for any reason whatsoever, including the inability to travel due to directives by local, state, and federal authorities, an illness, because of travel to a restricted area or temperature of anyone within your party, Key West Express will honor your personal, voluntary selection at the time of your purchase.
Key West Express looks forward to reintroducing you to the wonderfully eclectic tropical island oasis of Key West!